I have tried calling the 3GX customer service but I never get a rep. Just a recording asking me to wait. Can someone tell me how to cancel the service please? Do I have to go into an office? If yes, where? Is there a fee for canceling? I am still on my three months free for buying the phone. I find the service inconsistent (some areas of BKK no internet) and cannot use up-country. I want to switch to AIS SmartPhone package.
Help: How to cancel I-Mobile 3GX service
I think you have to cancel the service by yourself. Go to i-mobile shop and tell them that you want to cancel the service. You have to prepare id card / passport for them too.
@sabao – That’s the same reason I want to cancel. I visit friends in places like Minburi and there is no internet connection. I switched my AIS service today to the Smartphone 400 plan. It starts at midnight. I never go over 250MB on the 3GX service so I think the AIS will be okay. I will go to MBK on Saturday and cancel. Thanks for the info. I will bring a copy of my passport. My free 3 months ended on the 4th of this month so I will owe them around 20 baht or so.
I closed my 3GX account today, but I think they cheated me a little bit. I was supposed to get 3 free months and my first day was 4/8/53. So today would be 2 days after the three months. But when I canceled they said my first bill was on the 24th and that was my first month. But that means my first month was only 20 days, so my promotion was actually only for 2 months and 20 days. Instead of making me pay for 2 days (about 30 baht) like I expected, they made me pay for 13 days for a total of 135 baht. If I did not pay the 135 baht they would not close the account. Two months and 20 days is not free 3 months. 🙁